Manufacturing and trading businesses usually run several systems at once: an ERP system, a CRM, Google Sheets, email and messaging apps. Each holds a piece of the picture, but no single place shows how the whole company is doing.
Vidratek AI Agent solves this in two steps. First we connect your systems and consolidate the data into a data warehouse (DWH). Then an AI layer reads that data to answer questions, produce overviews and take over repetitive operational tasks, without replacing the systems you already use.
The problem: many systems, no overall view
- Sales, inventory, accounting and purchasing each use their own system, so the numbers do not match.
- Seeing the big picture means waiting for manual reports compiled from several sources.
- Staff spend hours every week on repetitive work: answering customers, reading email, entering orders.
How Vidratek AI Agent works
- Connect. We link your systems through their APIs: ERP systems, CRM, Google Sheets and other API-enabled tools.
- Consolidate. Data is cleaned and stored in one data warehouse.
- Understand. The AI layer reads the warehouse, so you can ask in plain language and get answers from your own data.
- Act. The agent produces reports and alerts and handles routine tasks through workflows.
For the architecture behind this, read data architecture with Vidratek AI Layer and the 7 steps where AI joins your data workflow.
What the AI Agent can do
- Customer advice chatbot on WhatsApp, SMS, email and your website, answering from your own data and looking up orders and customer details in your CRM. This is delivered in a real project: see our case study.
- Reading images and documents: extracting data from photos of invoices, delivery notes and forms.
- Reading and sorting email: recognising requests, quotes and orders and routing them to the right person.
- Automatic order entry: creating orders in your system from messages or email.
- Company overview: ask in plain language, for example which orders are late this week, and get answers from the data warehouse.
These capabilities can be implemented to fit your process. We start with the one or two that save the most time.
Systems we connect
You keep your current software. The AI Agent connects to any system that offers an API and works alongside it:
- ERP: orders, purchasing, accounting, consolidated stock.
- CRM: customers, sales opportunities, consultation history.
- WMS: warehouse management, goods in and out, stock by location.
- Spreadsheets and data files: Google Sheets, Excel.
- Email and messaging channels: WhatsApp, SMS, email.
- Market data: external data such as prices, competitors and industry trends, to compare against your internal numbers.
Don't see your system listed? If it has an API, it can usually be connected; we check the details during the survey. See also our Data & BI consulting and system integration services.
Infrastructure, security and data
- One data warehouse: data from your systems is consolidated and stored in a single place.
- AI models through APIs: we use models from Anthropic and OpenAI. Only the filtered, anonymised part of the data needed for a task is sent to them.
- Orchestration server: workflows run on a Linux cloud server.
- Role-based access: people and agents see only the data their role allows.
- Audit logs: access and actions are recorded.
How to get started
- Free survey. We learn about your systems and processes.
- Free consultation. We propose the scope and the first process to automate.
- Fast pilot, 2 to 3 weeks. We run one real process end to end, measure the result, then expand.
Pricing depends on scope. Contact us to discuss.
Who it is for
businesses in manufacturing and trading that run several systems and want one clear view of operations, with less manual work.
Frequently asked questions about Vidratek AI Agent
What is Vidratek AI Agent?
A service that connects a business's systems into a data warehouse and uses AI to give one overview of operations and to automate repetitive tasks such as customer chat, reading email and images, and entering orders.
Do we need to replace our current systems?
No. We connect through APIs, so your ERP, CRM and spreadsheets keep running as they are.
Which systems can you connect?
ERP, CRM, WMS, spreadsheets, email and messaging channels, external market data, and any other system that offers an API.
Where is our data stored, and what is sent to AI models?
Data from your systems is consolidated in one data warehouse. Only the filtered, anonymised data needed for a task is sent to Anthropic or OpenAI through their APIs. Access is role-based and activity is logged.
How long does it take to start, and what does it cost?
After a free survey and consultation, a pilot takes about 2 to 3 weeks. Pricing depends on scope and is agreed with you.
Has Vidratek built this before?
Yes. For example, an AI chatbot on WhatsApp, SMS and email built with n8n and connected to the CRM, where the average response time dropped to about 10 seconds. Other capabilities are implemented to fit each business's process.